Having co-founded the original company, New Jersey Sorting Company in 1984, Leticia Murphy now resides as Chairperson, leading The Millennium Group (TMG) into a nationally recognized full-service office and facilities management company. Coming from a production mail background, Leticia maintains a steadfast vision of the founding principles on which TMG was built; client loyalty, commitment to employees, and rewarding success have been the staple of Leticia’s leadership in her 40 years with the organization.
Through the late 1980s and early 1990s, she was a formidable driver behind the commitment to begin TMG’s national expansion. Having a deep focus on production mail operations, Leticia knew that her experience would lend value to channeling TMG’s success throughout North America. She began to drive processes with an eye on expense management and cost reductions for clients. She has been and continues to be an instrumental leader with major strategic investing, market expansion, and diversification of service offerings.
Today, Leticia leads TMG, encompassing an Associate population of 3,500 professionals globally. She continues to drive the business by challenging her TMG leaders to evolve and create market relevance. Leticia’s participative leadership style remains her biggest asset as TMG continues year-of-year growth.
About The Millennium Group
The Millennium Group is a dually certified Minority Business Enterprise (MBE) and Woman Owned Business Enterprise (WBE) providing client-based, document management, and workplace services globally. This includes management of mail, print, document imaging, hospitality, and office support services for many of the world’s most renowned organizations, including various Fortune 500 companies worldwide.
Now in their 40th year and with a mission to deliver ‘Where Service Matters,’ TMG supports over 250 contracted facilities management clients in over 650 facilities globally. They support these clients with 125,000 square feet of digital print, mail processing, materials fulfillment, and records storage in New Jersey. Their National Processing Center is Hi-Trust certified and HIPAA compliant with an on-premise USPS. annex. TMG’s facility provides Xerox and Konica Minolta-powered on-demand digital printing, automated mail manufacturing, and inbound mail digitalization, and outputs over 200 million mail pieces annually.
Their ‘Where Service Matters’ teams have the in-depth industry knowledge and expertise to deliver accurate, efficient, and excellent levels of customer service to their clients. Their dynamic management team, industry expertise, and supporting infrastructure focused on helping our clients achieve their goals, results in the highest client retention rates and year-over-year satisfaction in the industry! Additionally, TMG’s SafeMail, Mail, and Parcel Screening centers in New York, Washington DC, and San Francisco protect client facilities from chemical, biological, and explosive agents in their delivered mail and packages. They have the best-in-class mail and parcel security solution.
What does being a minority business, or supporting minority businesses, mean to you?
As a certified MBE and WBE, we are committed to championing diversity, equality, and innovation in every aspect of our business operations. We believe that when diverse businesses flourish, it leads to a stronger, more dynamic, and equitable marketplace for everyone.
Being a minority business is about bringing diverse perspectives and innovative solutions to the table. We represent a broader spectrum of ideas, cultures, and experiences, which are crucial for fostering creativity and driving business growth.
Supporting other minority businesses is equally significant. We aim to create an inclusive economic ecosystem where diverse businesses have the opportunity to thrive. By engaging with and supporting other MBEs, we foster a culture of inclusivity and contribute to the economic empowerment of underrepresented communities. Our supplier diversity program exemplifies this commitment. By partnering with other minority-owned businesses, we empower these businesses and also enrich our own. These partnerships lead to mutual growth, shared success, and a stronger, more resilient business community.
How has being certified with the NMSDC helped your business?
Being a certified MBE with the National Minority Supplier Development Council (NMSDC) has been a meaningful step in our journey towards growth and inclusivity.
Our association with the NMSDC has fostered a sense of solidarity and community among fellow minority-owned businesses. The opportunities for mentorship, networking, and collaborative learning have been invaluable, allowing us to share experiences, challenges, and successes with peers who understand the unique aspects of operating as a minority business. These connections often lead to potential business opportunities, and collaborations, which are vital for our continuous development and expansion.
The NMSDC’s emphasis on promoting minority-owned businesses has also given us a platform to showcase our services and expertise to businesses that actively seek to diversify their suppliers. This certification has not only heightened our visibility within a network of businesses committed to diversity but has also enriched our understanding and approach to fulfilling the diverse needs of our clients.
The NMSDC certification is instrumental in guiding our path forward and in strengthening the core values that define our commitment to diversity and excellence.
What is one thing you wish you had known when you were starting out in your career?
Reflecting on my career journey, I have experienced the value of relationships with mentors, peers, team members, other businesses, and even competitors, which is immeasurable. These connections can open doors, provide new perspectives, offer support during challenges, and create opportunities for collaboration. Understanding and appreciating the human element in business is something we prioritize and encourage within The Millennium Group. It’s a perspective that enriches our work environment and contributes significantly to our collective success.
For more information on The Millennium Group, please visit: tmgofficeservices.com or follow their social media: Facebook, X, Instagram, and LinkedIn.